Talesfromthefrontdesk

r/TalesFromTheFrontDesk A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale involves a front desk.

Unless your company requires you to use a travel agency, don't use them. Ever. Kayak is an aggregator so the room could in fact be guaranteed. If it's pulled from your chain's booking site, for instance. Kayak shows that it's available and directs you to a third party site (generally) that might say it's available.lol. I'm just picturing the GM of some hole in the wall on the side of a highway with a tall sign advertising rooms for $39.99 reading this and bubbling over with a smug sense of pride. Practically running over to their only front desk computer to open that saucy file. 8 days ago.111K views, 5.5K likes, 55 comments, 63 shares, Facebook Reels from Jessica Vanel: Storytime from r/TalesFromTheFrontDesk! Who wants to see this as a …Go to TalesFromTheFrontDesk. MaidOfClarity. In the Top 1% of largest communities on Reddit. I took up this job around the middle of 2018. I was enjoying my job as a delivery driver, but between not getting many hours and massive income taxes, I felt it was time for a change of pace. So I ended up working night audit at this 2- or maybe 3-star ...I don't understand how the bank returned her money when you provided the correct paperwork and receipts. It sounds like the bank owes you money if that's the case.Status: 4.39 – collecting the bait. Jun 10, 2023. Ascent is a novel that unapologetically revels in itself and enjoys being in its own world without pretense. Completely devoid of cynicism, its infectious joy is one that a reader can really get …For some reason the kid always loses keys too, like we have to make him one every day. So I had enough, he ran up to the desk and asked for a room key. I've been dealing with you a week now, I know what room you're in, but he proceeds to talk to me like he's never seen me before in his life.

Nancy was very soft-spoken, and always called people "sweetie"—endearing at first, infuriating by the time I left the hotel. She was a very churchy lady who harbored no negative anything. She was also very one-track minded, which honestly did not bode well for me or the hotel at all. Anyway, Nancy left me alone.Speaking of calling in front of their staff. I once had a warranty return on a speaker, the cone was disintegrating. This was like 2004 so I had to call the vendor, state my case, they approved the warranty repair/replacement on the unit.1.My General Manager didn't talk to me at all once I announced that I am leaving the hotel to head my career into Sales. He gets really personal and salty once people starts leaving his property and blacklist anyone who does. I knew it was going to happen to me too since I knew that he did it to everyone who left.For those that do not know, there was an older man in his late 40s or early 50s, his boyfriend/fiance/husband in his early to mid 20s. The General Manager (GM) and me, your friendly neighbourhood Night Auditor (NA). So the guests did not want to leave a room so the GM threatened to get the police to evict them.111K views, 5.5K likes, 55 comments, 63 shares, Facebook Reels from Jessica Vanel: Storytime from r/TalesFromTheFrontDesk! Who wants to see this as a …But I'm a irresponsible parent. For a change of pace, this story if from the front desk of a medical practice. A woman approached my desk today to sign in for her appointment, everything on fairly routine until she realizes she has a copay. "I have been coming here for literal months and have never had a copay, my insurance" blah blah blah.

One patrols the hotel, the other sits at the back door, which is serving as our main entrance while construction is underway. But this is a first for me. Dialogue edited for clarity. Dramatis personae in order of appearance: Me, your narrator. BLS: guy in blue suit impersonating a bodyguard. Roughly, 30 minutes later one of the cops returns. Detective has called a second time. Cop goes up and comes down, once again, finding nothing wrong. Things seem to quiet down for a while, but two hours later (roughly 3:45am) a third cop arrives. Detective has called once more, and the cop has heard from his fellow officers of our Detective guest.Brand Call center woes. All properties of one of the big Tipton style Hotels have to pay $$ for the hub call center service. They take calls for reservations, questions and so forth and then call us for our opinion on the matter. I think two twin pre-teens would be better suited for this job. I can count on one hand how many calls I've gotten ...For those that do not know, there was an older man in his late 40s or early 50s, his boyfriend/fiance/husband in his early to mid 20s. The General Manager (GM) and me, your friendly neighbourhood Night Auditor (NA). So the guests did not want to leave a room so the GM threatened to get the police to evict them.You'll get no sympathy from me, Part 2. Part 1 Here. Sally has earned some sympathy. She checks out tomorrow because she doesn't have the money to stay at our hotel any longer. Nobody will rent to her because she has the eviction on her renters history. Plus, she told another hotel employee that she had a roommate who not only stole some of her ...

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Aye hotel I am at bent policy for a week for the red cross on a dozen rooms. We got the proper forms after a while, red cross tends to send volunteers with really no power and we have to go through corporate dodging to get forms for them.Part of it is that people are taking shorter vacations and passing up on booking the vacation rentals like VRBO and Airbnb and opting to stay in a hotel instead because it’s a shorter duration vacation. tell them that the President of Freedonia is visiting, and he brought his entire staff with him. Read the email. Check in is at 4. We’ll have your room ready by 3, perhaps earlier, but it largely depends on how busy we are. Check out is at 11. This week I had one person show up at 8:55 and another show up at 11:11, walk to the fro t desk and tell me “I’m here to check in” not ask, tell me they are checking in 5-8 hours early with ...Papa John's will give us half-off for pizza delivered to the front desk. Domino's gives us business cards and when we reach 10, we can trade them in for a free pizza. Its an ongoing struggle around here to be the one on duty when that 10th card is reached and we can order a pizza.I was just reading another post here about reporting someone smoking weed and getting them fired and it reminded me of a similar story of my own.

Once, I was travelling to a location about 800 kilometres away from me. I was catching the train. Due to delays, it looked like I wasn't going to get to the motel before midnight (if there were no delays, I would have been checking in approximately 10pm).Finally got a call from the legend Mr. Patel. I started working front desk a few weeks ago and just finished training so it was my first day working alone at the desk. This afternoon I got a call from a guy claiming to be our owner which I knew right away it wasn't. He was very aggressive, asking for my name and could I write down a tracking ...You'll get no sympathy from me, Part 2. Part 1 Here. Sally has earned some sympathy. She checks out tomorrow because she doesn't have the money to stay at our hotel any longer. Nobody will rent to her because she has the eviction on her renters history. Plus, she told another hotel employee that she had a roommate who not only stole some of her ...That Time Doing Tech Support Turned Out Positive for the Customer (The Story of Emily) Hi All: I've seen stories from this sub another site and finally got the nerve to post up one from my 10+ years doing volunteer tech support. note that all first names where used have been changed. The backstory:I sit in chairs 80% of the night. Tall swivel chair behind the front desk, or the big comfy chairs in the lobby. If it's hot and humid I'll take my laptop and the cordless phone into the breakfast room where the AC is better. I'm spoiled here by the …Front desk gossip. What’s a piece of gossip that happened at work that you’ve been dying to share? I work nights so nothing much happens but also so much happens as well if you know what I mean. Stories from a Long term Hotel Guest. Few years ago, I lived in a hotel for work purposes, for three and a half months. I was polite to all the workers, and left a raving review that called out people for their amazing service. A lot of these stories on this sub resonate with me, because I saw a lot of the fuckery you guys unfortunately deal ...Read the email. Check in is at 4. We’ll have your room ready by 3, perhaps earlier, but it largely depends on how busy we are. Check out is at 11. This week I had one person show up at 8:55 and another show up at 11:11, walk to the fro t desk and tell me “I’m here to check in” not ask, tell me they are checking in 5-8 hours early with ...Here’s the thing: your life is more important than your job. If you’re experiencing a medical emergency, get help. Full stop. If you are lucid and/or not choking, very clearly state “I am leaving now” by talking directly to them or leaving a note.People are generally understanding, if they ask for something simply say they are available at the front desk. If they push, you’re the only one at the desk and aren’t allowed to leave. I would rather have 100 negative reviews than a have a minor sexually harassed or assaulted under my watch. 99.

I love arguing with guests about fees /s. again, obligatory sorry for the formatting i'm pretty mobile app bound until i get a new pc or laptop. anyway I'm on the night audit; it's the only one our owner/GM owns and he always says when someone wants to cancel after the cutoff time (6pm) we need to call him and let him know the situation ...

A few years ago, in my last job, I worked as the night auditor in a fairly upscale hotel in the college town of Lawrence, KS, in which I covered the front desk and was basically the only hotel employee on duty from 11 at night until 7 in the morning. I have quite a few good stories from those night, so here are a couple to start out with. stories from the front desk of hotels/hostels/and others in the hospitality industry. r/TalesFromTheFrontDesk. A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale ...Papa John's will give us half-off for pizza delivered to the front desk. Domino's gives us business cards and when we reach 10, we can trade them in for a free pizza. Its an ongoing struggle around here to be the one on duty when that 10th card is reached and we can order a …melodyponddd. - 5 years ago. A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale involves a front desk. r/TalesFromTheFrontDesk A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale involves a front desk.Nah. We adjust for age, education, trauma, and personal circumstances. You're talking to a PERSON, not one sized fits all. I will point out that someone saying "3 guys hurt me", and then saying "5 guys hurt me" for the same incident is hard to get around, regardless by JennFoogle. I wasn’t even here bro? I wasn’t even in the country! Thank god we have better managers now because the old ones were the worst managers ever! Because of covid housekeeping lost a lot of employees due to fear of getting sick so front desk agents would help out with laundry. Well..help out eventually turned into do their job.As per my last post I shared with y'all that he so far is just getting written up and that's it. Well I just got a call from my manager that she is indeed firing him now and will have to switch around my schedule a bit for this week because of it. Apparently yesterday she accidentally left her flash drive and usually when that happens one ...Read the email. Check in is at 4. We’ll have your room ready by 3, perhaps earlier, but it largely depends on how busy we are. Check out is at 11. This week I had one person show up at 8:55 and another show up at 11:11, walk to the fro t desk and tell me “I’m here to check in” not ask, tell me they are checking in 5-8 hours early with ...

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I let him know a room had suddenly opened up and we were able to get him in for tonight. He comes back in, we get everyone checked in properly, and just like that we're saved from a potentially bad review. He came down about an hour later just to let me know how grateful he was. To him it was an actual miracle.Answer a phone, talk to the person in front of them, make a room key, kick a bum out of the lobby, email a credit card authorization form, balance the house, do a bucket check, and remain smiling. Not to mention the front desk agents dressed up like hockey moms with a anger management issue. Expert mode: hockey moms that have shown up to check ...Try any beginner video that focus on stretching hips and leg muscles. 30 - 60 minutes, three times a week and my foot pain disappears. When I slack off, the pain slowly comes back. 1. MaidOfClarity • 1 yr. ago. I've had 5 people try to check in during my shift so far, which is only 2 hours done.For a change of pace, this story if from the front desk of a medical practice. A woman approached my desk today to sign in for her appointment, everything on fairly routine until she realizes she has a copay. "I have been coming here for literal months and have never had a copay, my insurance" blah blah blah.Tales from the Front Desk by Forrester, Elisha - ISBN 10: 1490310169 - ISBN 13: 9781490310169 - CreateSpace Independent Publishing Platform - 2013 ...stories from the front desk of hotels/hostels/and others in the hospitality industry. A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale involves a front desk.r/TalesFromTheFrontDesk. r/TalesFromTheFrontDesk. A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale involves a front desk. Retail employee?Ever had anyone brazenly steal during checkout? I was in a middle class chain Vegas hotel a few years ago. I packed up my stuff, picked up a towel to drop in the bathroom, and wheeled my suitcase to the front desk to check out in person. We exchanged pleasantries and off I went to the car.I'm not sure at all. Basically, the government first made the announcement of it being $2,000 CAD for the 3 days at all locations. I assumed this was perhaps for 3 nights along with food services and an inclusive PCR test or two and charges for security dispatched to the hotel to watch the quarantine guests.About 2 years ago, maybe a smidge longer, I could pop over the state line from where I live (our gas prices are much higher, state line is a couple miles away), and I could fill my small car, and add an extra 4 gallons (there was a trick) for less than $20 on E. ….

Similar to https://www.reddit.com/r/TalesFromTheFrontDesk/ or https://www.reddit.com/r/assholetax/ but where workers complain about their employers, ...As per my last post I shared with y’all that he so far is just getting written up and that’s it. Well I just got a call from my manager that she is indeed firing him now and will have to switch around my schedule a bit for this week because of it. Apparently yesterday she accidentally left her flash drive and usually when that happens one ...He is spooked by me, but approaches the desk. He explains he just got released from jail and needed a place to stay until our bus depot opened at around 6 AM. He is from Michigan and has nowhere to go. The poor dude looks no older than twenty or twenty-one years old, and his story tugs on my heart.Unless your company requires you to use a travel agency, don't use them. Ever. Kayak is an aggregator so the room could in fact be guaranteed. If it's pulled from your chain's booking site, for instance. Kayak shows that it's available and directs you to a third party site (generally) that might say it's available.Long time lurker, first time poster, yadda yadda. This happened about an hour ago and I'm still a little steamed about it, so I thought I would vent…In order to meet your posting guidelines, I'm going to share a story from the land use front desk. 😉 (I'm remembering this from a few years ago, so forgive me for paraphrasing the events.) Shortly before closing (of course), a woman rode up on a bicycle, came into our local government office and got in line with the last-minute crowd. As I'm ...I told her not to worry about it, I was there for a week, an hour or two wait wasn't gonna kill me. 10 minutes later the head of housekeeping was walking by and saw me sitting there with my luggage, turned to the desk and said "You didn't tell us it was him!". My room was ready 15 minutes later.Working at a large, downtown convention property a regular call girl would stroll through the lobby with her rollie bag. She was dressed in a fitted business suit with a short skirt and very high heels. She would wave at the front desk, go upstairs, do whatever and then wave again as she departed. Never caused any problems.That was nice, and hasn't happened in a while. But now, we come to the tale of the two weddings. As you can already guess by the name, we had two different wedding groups this weekend. One staying on Friday night, and one staying on Saturday night. Let's talk about the group from Friday night first.At 3 am he comes back out in just his boxers. He is a man in his 70's, short, bald, out of shape, and to be frank, he probably wouldn't have been physically attractive even if none of that were the case. Ashe approaches the desk, I inform him; "Sir you need to wear a shirt and pants in the lobby, please return to your room and get dressed." Talesfromthefrontdesk, Answer a phone, talk to the person in front of them, make a room key, kick a bum out of the lobby, email a credit card authorization form, balance the house, do a bucket check, and remain smiling. Not to mention the front desk agents dressed up like hockey moms with a anger management issue. Expert mode: hockey moms that have shown up to check ..., Pictures. Dear guests, stop taking pictures of the hotels stuff. We are not zoo animals or exhibits for you to take photos to show to your family back home. Today I was in the guest relation department talking with some in house guests. My country is very famous for its ancient history so this is a topic that we discuss with guests all the time., I check her confirmation. There is the price for the room CHF 290.00 (the same price I have in my system as well) but then also a "Service Fee" of some sorts CHF 110.00. So in total she was charged around CHF 400.00, but all I see in my system are CHF 290.00. So I log into the Spooking.com Extranet and the price for the room is CHF 290.00., Nancy was very soft-spoken, and always called people "sweetie"—endearing at first, infuriating by the time I left the hotel. She was a very churchy lady who harbored no negative anything. She was also very one-track minded, which honestly did not bode well for me or the hotel at all. Anyway, Nancy left me alone., The short answer is no, maybe, and yes. Hotel managers and GMs made a decent salary. In the city in my area FOMs can break 80k+ easy, but a few miles away make less than 50. It very much depends on the hotel you work at. If you want to make money you need a hotel that makes profit, preferably a 4 or 5 star., Poldaran • 4 days ago. “If they don’t do anything I’m going to go up there myself and bang on the door and tell them to be quiet.”. "Ma'am, if you do that and they complain, it will be YOU that gets kicked out of the hotel. There will be no refunds. Please allow us to handle it." 136. JennFoogle • 4 days ago. , A couple at a hotel insists on room changes, but the hotel staff, unable to accommodate their requests, eventually resolves the issues, leaving their future ..., Some do: with people you have reason to trust. A friend of a friend, not so much. But the people you have reason to trust usually number about, uh, four, against 7.5 billion others., r/TalesFromTheFrontDesk: A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say … Press J to jump to the feed. Press question mark to learn the rest of the keyboard shortcuts, Some do: with people you have reason to trust. A friend of a friend, not so much. But the people you have reason to trust usually number about, uh, four, against 7.5 billion others., Roughly, 30 minutes later one of the cops returns. Detective has called a second time. Cop goes up and comes down, once again, finding nothing wrong. Things seem to quiet down for a while, but two hours later (roughly 3:45am) a third cop arrives. Detective has called once more, and the cop has heard from his fellow officers of our Detective guest. , REEEEEEEEEE! : r/TalesFromTheFrontDesk. by kyste Hotel law, 5th precinct. WHERE'S MY REFUND? REEEEEEEEEE! I just spent ten minutes being yelled at by some redacted who not only booked by an OTA but also got them to cancel a non-cancellable non-refundable reservation., it goes beyond that. if they received a PPP loan they're required to post openings and interview to fulfill a provision in the contract, but there's an asterisk in the loan paperwork that they don't have to hire anyone not fully qualified. so to get as much of that money as possible they're "hiring" but not actually hiring. source: i processed thousands of PPP loans for a major ..., Status: 4.39 – collecting the bait. Jun 10, 2023. Ascent is a novel that unapologetically revels in itself and enjoys being in its own world without pretense. Completely devoid of cynicism, its infectious joy is one that a reader can really get …, In order to meet your posting guidelines, I'm going to share a story from the land use front desk. 😉 (I'm remembering this from a few years ago, so forgive me for paraphrasing the events.) Shortly before closing (of course), a woman rode up on a bicycle, came into our local government office and got in line with the last-minute crowd. As I'm ... , Read the email. Check in is at 4. We’ll have your room ready by 3, perhaps earlier, but it largely depends on how busy we are. Check out is at 11. This week I had one person show up at 8:55 and another show up at 11:11, walk to the fro t desk and tell me “I’m here to check in” not ask, tell me they are checking in 5-8 hours early with ..., Lost and Found is a courtesy, and a fairly expected one, but not an expense. We actually got $697 just last week for sending a L & F item to Brazil. FedEx billed us by mistake afterwards, but the feeling of hitting the guest's card for the charge was just too sweet. 17., mays85 GM • 9 yr. ago. k. [deleted] • 9 yr. ago. Yes, incidentals are mandatory. When they yell no one else does that they either don't travel much or stay in motels. Pretty much every hotel I've ever worked or stayed at puts a hold for incidentals and it's not optional., Thoughts from the Front Desk. I'm on Day 5 of a 7-day stretch at work and I'm ready to eat this computer I'm typing on. Since me staring at the time isn't making it go any faster, I thought I'd be semi-productive and type out the thoughts I've been screaming in my head. For added fun, there will be no context, but anything you're curious about ..., r/TalesFromTheFrontDesk. r/TalesFromTheFrontDesk. A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale involves a front desk. Retail employee?, I seriously hate this industry. Where do I even begin. I work full time at the front desk at a certain M brand hotel out of convenience. I live a block away from the hotel I work at, so I save a lot of gas money avoiding having a job I have to drive to, plus I can leave 5 minutes before my shift and clock in still with time to spare. , Tale actually FROM the front desk. Long time no see y'all! We have a rogue FOM on our hands so prepare thyselves. When I first started here we had an FOM on his way out, I …, The church paid the hotel for the room. Guest thought they would get a refund to them and not the church. It seems like all they wanted was the money and not the room., Enter Mr. and Mrs. Psychopath. They come to the front desk super nice, and PT checks them in. Everything goes well, until they get to their room. Horror of horrors, it's *the* room. Satan's den, the Unclean Room! They take videos …, stories from the front desk of hotels/hostels/and others in the hospitality industry. r/TalesFromTheFrontDesk. A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale ..., Honestly people asking for directions to random places or restaurant recommendations is probably my biggest pet peeve. The hotel I work at is in a pricey area, safe to say I do not make enough to live anywhere close to local or casually have a favourite restaurant.. Unless it's a big popular tourist trap, me giving directions consists of plugging the address into google maps which they could ..., That was nice, and hasn't happened in a while. But now, we come to the tale of the two weddings. As you can already guess by the name, we had two different wedding groups this weekend. One staying on Friday night, and one staying on Saturday night. Let's talk about the group from Friday night first., Family reunions could have easily been one of the 12 Labours of Hercules, ranking just below cleaning the Augean Stables and capturing Cerberus, the three headed dog. Remember, you have the power of the Removal from Hotel Facilities card. Play it if necessary. And in the ongoing battle of "Bane" vs "Bain": it should be Bane., Stories from a Long term Hotel Guest. Few years ago, I lived in a hotel for work purposes, for three and a half months. I was polite to all the workers, and left a raving review that called out people for their amazing service. A lot of these stories on this sub resonate with me, because I saw a lot of the fuckery you guys unfortunately deal ..., Double unfortunately, it happened while I was at work. Even more unfortunately, I didn't notice because I was tending to a guest. Allow me to regale you with a tale of fear, confusion, panic, miasma, and the tragic loss of my dearly departed dinner... The day started as any other. I awoke from a restless sleep, still exhausted due to the very ..., I work at a hotel within a big cluster of hotels. This weekend there's a basketball tournament in town. Hooray!!! It has been smooth at my hotel., I was surprised because I said nobody was in that room and he said "oh yeah I booked online and came in and grabbed a key". "I'm a travel agent and just assumed you could check in on line". I just stood there trying to comprehend the absolute stupidity of this guy. He thought it was an online check in., A couple at a hotel insists on room changes, but the hotel staff, unable to accommodate their requests, eventually resolves the issues, leaving their future ...